Privacy Policy
- overview
FoldyFinds Brands Private Limited ("we/us/our") respect the privacy of our customers and users of our website ("you"). Our practices and procedures in relation to the collection and use of your data/information have been set out below in this privacy policy. This privacy policy will familiarize you with the manner in which we may collect, use, share, transfer, and disclose your data/information.
We collect only the information necessary for our business purposes such as to provide you with services, complete your order, to contact you regarding the status of your order or in relation to relevant marketing or other ancillary services provided by us or deemed relevant by us in relation to the services.
For the purpose of this privacy policy, sensitive personal data or information of a person ("SPDI") is as defined under the Information Technology Act 2000 ("IT Act") and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 ("SPDI Rules"). Please note that usage of the term Personal Information in this Privacy Policy includes Sensitive Personal Data or Information, wherever appropriate and/or mandated under the IT Act and the SPDI Rules.
- We do not store your credit card information.
- We will not rent or sell your name or personal information.
- We utilize "cookies" to help recognize you as a repeat visitor and to track traffic patterns on our site. This information is completely anonymous. We use this information only to improve the user-friendliness and functionality of our website.
- collection of personal information
We collect personal information from you when you provide it to us. For example, if you purchase a product from us or register yourself on our website, we may collect your name, gender, mailing address, telephone number, and email address. If you sign up to receive a newsletter, we will collect your email address. If you take advantage of special services offered by us, we may collect other personal information about you.
You represent that the personal information you provide from time to time is correct and updated, and you have all the rights, permissions, and consents to provide the same.
- use and processing of personal information
The personal information collected by us may be used for a number of purposes connected with our business operations, which may include the following:
- i. to deal with requests, enquiries and complaints;
- ii. to respond to your queries regarding products and services;
- iii. to customize our offerings for you;
- iv. to analyze user trends and improve our offerings;
- v. to notify you about new products or services;
- vi. for legitimate business purposes;
- vii. to respond to judicial processes or law enforcement requests;
- viii. for any other purpose in connection with business operations;
- disclosure of personal information
Under no circumstances do we rent, trade, or share your personal information that we have collected with any other company for their marketing purposes without your consent. We may use your personal information for our own marketing purposes. We reserve the right to communicate your personal information to any third party that makes a legally compliant request for its disclosure.
We may also share your personal information with our group companies, affiliates, and third parties for the purposes set out under this privacy policy.
- cookies
Cookies are small files placed on your device to personalize and enhance your browsing experience. We use cookies for:
- Session management
- Traffic analytics
- Personalized content and offers
You can choose to accept or decline cookies via your browser settings. Declining cookies may limit your access to certain features.
- razorpay payment processing
We use Razorpay, a secure and PCI DSS-compliant payment gateway, to process online transactions. When you make a payment, you may be asked to provide your payment details directly to Razorpay, which securely processes this information.
- We do not store your card or payment information on our servers.
- Razorpay uses encryption and secure protocols to safeguard your transaction data.
- Only limited transaction details (such as transaction ID, status, and amount) are shared back to us by Razorpay for order confirmation and support purposes.
- Razorpay may collect additional information as per their own privacy policy, which you can view at: https://razorpay.com/privacy/
By proceeding with a transaction, you agree to Razorpay's privacy practices as well.
- disclosure to third parties
We do not share your information with third parties for their marketing purposes. We may share limited information with:
- Payment gateways (like Razorpay)
- Logistics providers for delivery
- Government or regulatory authorities when legally required
- information provider’s rights
You have the right to withdraw your consent for SPDI provided at any time by sending an e-mail to us at care@foldyfinds.in.
You may also write to us to access, review, modify, or correct your SPDI or withdraw your consent to provide SPDI.
- security practices and procedures
We use reasonable security measures to safeguard and protect your SPDI. However, we shall not be held responsible for any loss, damage, or misuse of your data if such loss is attributable to a Force Majeure Event.
- grievance redressal
Any discrepancies and grievances with respect to processing of SPDI shall be informed to the designated Grievance Officer under the IT Act:
Name: Ashish Leo
Email: care@foldyfinds.in