Terms of Service
- overview
This website (www.foldyfinds.in) "site" or "website", is operated by foldyfinds Brands Private Limited. Throughout the site, the terms "we", "us" and "our" refer to foldyfinds having its office at Badarpur South Delhi, 110044 India, We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
This electronic record is generated by a computer system and does not require any physical or digital signatures.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
- razorpay terms and conditions
These Terms and Conditions govern the use of payment services provided by Razorpay. By using our website and completing purchases through Razorpay, you agree to be bound by the terms listed below, as provided by Razorpay at the time of onboarding.
The content of this website is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose.
You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through our website and/or product pages meet your specific requirements.
- cancellation and refund policy
FoldyFinds believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 6-8 days of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
- FoldyFinds does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refunds or replacements can be made if the customer establishes that the quality of the product delivered is not good.
- In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained only after the merchant has checked and confirmed the issue at their end. This should be reported within 6-8 days of receiving the product.
- If you feel that the product received is not as shown on the site or not as per your expectations, you must bring it to the notice of our Customer Service team within 6-8 days of receiving the product. The team will review the complaint and take an appropriate decision.
- For products covered by a manufacturer's warranty, customers are requested to refer the issue directly to the respective manufacturer.
- In case of any refunds approved by FoldyFinds, it will take 3-5 working days for the refund to be processed and reflected in the customer's account.
- general conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content/information (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
- user responsibilities
As a user, you agree to use our site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.
Prohibited activities include: - Engaging in illegal activities - Uploading harmful content (viruses, malware, etc.) - Attempting to gain unauthorized access to other users' accounts or private information.
- privacy and data protection
We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
- termination
We reserve the right to suspend or terminate your account or access to the website at our discretion, without notice, if you violate any of the terms outlined in this agreement.
Upon termination, all rights granted to you by these Terms will immediately cease, and you must stop using the website and any services.
- changes to terms
We reserve the right to modify, update, or change these Terms of Service at any time. We will notify you of any significant changes by posting an updated version on this page. It is your responsibility to review these Terms regularly.
Your continued use of the website after such changes are posted will be deemed acceptance of the revised Terms.
- contact information
If you have any questions regarding these Terms of Service, please contact us at:care@foldyfinds.in